Pacific Bay

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PAC BAY FAQ

Please review our FAQ to review commonly asked questions. If you need more information please feel free to contact us.

Q. How can I receive a free color catalog?

A. You can download our catalog from this website, or you can order a print version to be sent to you.

Q. Where can I purchase Pacific Bay products?

A. Included with each catalog we send out is a list of our retail or wholesale distributors that carry our products or you can check out these lists on this website and contact your local distributor for the dealer nearest to you.

Q. How do our components compare to other manufacturers components?

A. We have no one single direct competitor due to our extensive product line. However, within our wide range of components some are less than, equal to or better than those of our competitors.

Q. What is the procedure for returning a Pacific Bay Blank for warranty?

A. Since most blanks will change hands at least once after their original sale, Pacific Bay’s warranty is transferable from rod builder to angler (s) and will cover workmanship and material defects for the life of the blank.

Any defective blank should be returned, at your expense, to Pacific Bay. Upon careful examination, any blank found to be defective will be replaced.

1. All returned blanks must have a RETURN AUTHORIZATION NUMBER (RA) To receive your RA, contact Pacific Bay Customer Service Department (800-272-2229, 360-683-2080, or info@fishpacbay.com). All returned blanks must have a RA number for tracking purposes.
2. It is necessary to return all sections for warranty consideration.
3. IMPORTANT: Please remove all components on the damaged section prior to returning the blank, Pac Bay can not assume responsibility in the event of their loss.
4. Please include a $15.00 Handling Fee per blank replacement payable by check, money order, or credit card.
5. IMPORTANT: Please clearly mark on the OUTSIDE of the mailing package your name, address, and RA.